Returns, Refunds & Cancellation Policy

Refund Period

We accept returns for most eligible products within 30 days from the delivery date. To qualify for a refund, the item must be returned in its original condition, unused, undamaged, and with all original packaging, accessories, manuals, tags, and proof of purchase.

Shipping fees, delivery charges, gift wrapping, and handling fees may be non-refundable unless the return is due to our error, a defective product, or an item damaged during delivery.

Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The return request is submitted within 30 days of delivery.
• The item is unused, unworn, unwashed, and in resellable condition.
• The item is returned with original packaging, labels, tags, accessories, and manuals.
• The order number, receipt, or proof of purchase is provided.
• The item is not listed as final sale, clearance, personalized, perishable, or non-returnable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery. We will review the issue and may offer a replacement, exchange, refund, or another suitable resolution.

What to include when reporting damage

• Your order number.
• Clear photos of the damaged product.
• Photos of the shipping box, packaging materials, and shipping label.
• A short description of the issue.

Cancellation Policy

You may request to cancel your order before it has been processed, packed, or shipped. Once an order has shipped, it cannot be cancelled. In that case, you may request a return after receiving the item, subject to this policy.

Cancellation rules

• Cancellation requests are not guaranteed after an order enters processing.
• Orders that have already shipped must follow the return process.
• Custom, personalized, special-order, or made-to-order items may not be cancellable after purchase.
• If a cancellation is approved, refunds are issued to the original payment method.

Return Process

Please follow these steps to start a return. Returns sent without approval may be delayed, refused, or returned to the sender.

Return shipping

Customers are generally responsible for return shipping costs unless the return is due to a damaged, defective, incorrect, or misrepresented item. We recommend using a trackable shipping service and keeping your shipping receipt until the refund is completed.

Non-Returnable Items

Certain products may not be eligible for return due to safety, hygiene, customization, or product condition.

• Final sale, clearance, or marked non-returnable items.
• Gift cards, digital products, downloadable items, or subscriptions.
• Personalized, customized, engraved, or made-to-order products.
• Opened personal care, beauty, health, hygiene, or intimate items.
• Perishable goods, food items, flowers, or products with expiration dates.
• Items damaged by misuse, improper care, installation, alteration, or normal wear and tear.

Refund Method

Approved refunds are issued to the original payment method used at checkout. Depending on your payment provider, it may take additional time for the refund to appear on your account statement.

• Credit/debit card refunds may take 5–10 business days after processing.
• PayPal or digital wallet refunds may vary based on the provider.
• Store credit may be offered in certain cases where applicable.
• Original shipping charges may not be refundable unless the return is due to our error.

If your refund has been approved but you have not received it after the expected posting time, please contact your bank or card issuer first. If you still need help, contact our support team.